A paper jam is one of the most common printer problems and usually easy to fix. The key is to remove the paper gently, without tearing it, and to check the whole paper path.
Last updated: October 30, 2026.
Step 1: Switch off and unplug
Turn the printer off and unplug it before you reach inside.
Step 2: Open the covers and trays
Open the rear cover, the front tray and any access door your manual shows. Look for visible paper.
Step 3: Pull the paper out gently
Pull the sheet slowly in the direction of the normal paper path. Use both hands and avoid yanking, which can leave torn pieces behind.
Step 4: Check for torn bits
Look for small scraps near the rollers. Remove any you find. Check the manual for the roller area.
Step 5: Reload paper correctly
Fan the stack, align the edges and set the guides snugly. Do not overfill the tray.
Prevent jams
- Use paper that suits your printer and is not damp or curled.
- Keep the paper weight within the printer’s limit.
- Do not mix paper types in the tray.
If jams are frequent with thick stock, see how to print on cardstock.
Frequently Asked Questions
Why does my printer keep jamming?
Usually damp or curled paper, an overfilled tray, worn rollers or leftover scraps.
Can I fix a jam without opening the printer?
Sometimes by pulling the sheet from the tray, but opening the access doors is safer.
When should I call for service?
If the printer jams repeatedly after you clear the path, the rollers may need service.
Bottom Line
Power off, open the covers, pull the paper gently along its path and check for scraps.
