If your printer prints but will not scan, the issue is often software, a driver or a connection setting.
Last updated: October 30, 2026.
Check the connection
Make sure the printer and computer are on the same network or USB. See how to connect a printer to WiFi.
Use the manufacturer’s scan software
Many printers need the maker’s app or scan utility. Install the latest version.
On Windows
Open the Scan app or the printer’s software, choose the printer and scan again. Reinstall the driver if it does not appear.
On Mac
Use Image Capture or add the scanner under Printers and Scanners. See how to set up a wireless printer on Mac.
Clean the glass and check the feeder
A dirty glass or a stuck document feeder can stop scans or cause streaks.
Check security software
A firewall may block scan-to-computer. Allow the scan software.
Frequently Asked Questions
Why can my printer print but not scan?
Scanning uses separate software and sometimes different network settings.
Can I scan with my phone?
Many printers support scanning in the maker’s app.
Do all printers scan?
Only all-in-ones. See what an all-in-one printer is.
Bottom Line
Check the connection, install the scan software, clean the glass and allow it through your firewall.
