If your printer does not pick up paper, the rollers, the paper or the tray are usually the cause.
Last updated: October 30, 2026.
Check the paper
Use paper that matches the printer’s weight and size. Fan the stack, align the edges and avoid damp or curled sheets.
Do not overfill the tray
Overfilled trays and loose guides prevent pickup. Set the guides snugly.
Clean the pickup rollers
Dust and paper residue reduce grip. Clean the rollers with a lint-free cloth lightly dampened with water, as the manual allows, and let them dry.
Check the paper type setting
Make sure the printer’s paper type and size match what you loaded.
Check for jams
Look for stuck paper or scraps. See how to fix a paper jam.
Worn rollers
Old rollers lose grip and may need replacement or service.
Frequently Asked Questions
Why does my printer say out of paper when it is full?
Often dirty or worn pickup rollers or a misloaded tray.
Can humid paper cause this?
Yes. Use fresh, dry paper.
Can I fix worn rollers myself?
Some models let you replace them. Check the manual or the maker.
Bottom Line
Use fresh paper, set the guides, clean the rollers and clear any jams.
